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.yarl__navigation_next{left:0;right:unset;transform:translateY(-50%) rotate(180deg)}.yarl__no_scroll{height:100%;overflow:hidden;overscroll-behavior:none}@keyframes yarl__delayed_fadein{0%{opacity:0}80%{opacity:0}to{opacity:1}}@keyframes yarl__stroke_opacity{0%{stroke-opacity:1}to{stroke-opacity:.125}}.chat-lightbox--footer{--chat-lightbox-footer-height: 76px}.chat-lightbox--footer .yarl__toolbar{display:none}.chat-lightbox--footer.chat-lightbox--single .yarl__slide{box-sizing:border-box;padding-bottom:var(--chat-lightbox-footer-height)}.chat-lightbox--footer .yarl__thumbnails_container{padding-top:12px;padding-bottom:calc(16px + var(--chat-lightbox-footer-height))}.chat-lightbox--footer .yarl__thumbnails_track{align-items:center;justify-content:center}.chat-lightbox--footer .yarl__thumbnails_thumbnail{overflow:hidden;background:#0f172ae0;border-color:#94a3b866!important;transition:border-color .18s ease,box-shadow .18s ease,transform .18s ease,opacity .18s ease}.chat-lightbox--footer .yarl__thumbnails_thumbnail:hover,.chat-lightbox--footer .yarl__thumbnails_thumbnail:focus-visible{border-color:#bfdbfee6!important;box-shadow:0 10px 22px #0f172a47;transform:translateY(-1px)}.chat-lightbox--footer .yarl__thumbnails_thumbnail[aria-current=true],.chat-lightbox--footer .yarl__thumbnails_thumbnail[aria-pressed=true],.chat-lightbox--footer .yarl__thumbnails_thumbnail_active{border-color:var(--chat-accent-primary, #3b82f6)!important;box-shadow:0 0 0 1px #0f172ad1,0 0 0 4px #3b82f647,0 10px 20px #3b82f62e;transform:translateY(-1px)}.chat-lightbox--footer .yarl__thumbnails_thumbnail img,.chat-lightbox--footer .yarl__thumbnails_thumbnail video{border-radius:8px}.chat-lightbox-close-overlay{position:fixed;top:12px;right:12px;z-index:10001}.chat-lightbox-header-overlay{position:fixed;top:12px;left:12px;right:80px;display:flex;align-items:flex-start;z-index:10000}.chat-lightbox-footer-overlay{position:fixed;left:0;right:0;bottom:0;z-index:10000;background:#020617f0;border-top:1px solid rgba(148,163,184,.22);padding:10px 16px 14px}.chat-lightbox-footer-bar{display:flex;align-items:center;justify-content:center;gap:4px;max-width:100%;overflow-x:auto;margin:0 auto;scrollbar-width:thin}.chat-lightbox-footer-bar::-webkit-scrollbar{height:4px}.chat-lightbox-control-btn{flex:0 0 auto;width:44px;height:44px;display:inline-flex;align-items:center;justify-content:center;border:none;border-radius:12px;background:transparent;color:#ffffffd1;cursor:pointer;transition:background-color .18s ease,color .18s ease,opacity .18s ease}.chat-lightbox-control-btn:hover:not(:disabled),.chat-lightbox-control-btn:focus-visible:not(:disabled){background:#1e293beb;color:#fff;outline:none}.chat-lightbox-control-btn:disabled{opacity:.35;cursor:not-allowed}.chat-lightbox-control-separator{flex:0 0 auto;width:1px;height:28px;margin:0 6px;background:#94a3b84d}.ant-message,.ant-notification{z-index:11020!important}@media (max-width: 768px){.chat-lightbox--footer{--chat-lightbox-footer-height: 84px}.chat-lightbox-footer-overlay{padding:8px 12px 12px}.chat-lightbox-header-overlay{right:68px}.chat-lightbox-footer-bar{justify-content:flex-start}.chat-lightbox-control-btn{width:40px;height:40px;border-radius:10px}.chat-lightbox--footer .yarl__thumbnails_container{padding-top:10px}}.ticket-reply-composer{box-sizing:border-box;width:100%;min-width:0;--ticket-chat-bg: #f9fafb;--ticket-chat-base-border: #e5e7eb;--ticket-chat-muted: #9ca3af;border:1px solid var(--ticket-chat-border);background:var(--ticket-chat-bg);border-radius:24px;padding:16px 16px 12px;display:flex;flex-direction:column;gap:10px}.dark .ticket-reply-composer,[data-theme=dark] .ticket-reply-composer{--ticket-chat-bg: #242b3d;--ticket-chat-base-border: rgba(255, 255, 255, .1);--ticket-chat-muted: #6b7280}.ticket-chat-editor{min-height:32px;padding:0}.ticket-chat-editor textarea.ant-input{padding:4px 8px;font-size:14px;line-height:1.5;background:transparent;resize:none}.ticket-reply-composer .rich-text-editor-frame{background:transparent}.ticket-reply-composer .rich-text-editor{max-height:9.3em;overflow-y:auto;white-space:break-spaces}.ticket-chat-editor textarea.ant-input::-moz-placeholder{color:var(--ticket-chat-muted)}.ticket-chat-editor textarea.ant-input::placeholder{color:var(--ticket-chat-muted)}.ticket-chat-tools{display:flex;align-items:center;gap:2px}.ticket-chat-control{display:inline-flex;align-items:center;justify-content:center;width:36px;height:36px;border:0;border-radius:8px;background:transparent;color:var(--ticket-chat-muted);cursor:pointer}.ticket-chat-control:hover{background:var(--ticket-chat-hover)}.ticket-chat-control[aria-pressed=true]{color:var(--ticket-chat-primary);background:var(--ticket-chat-hover)}.ticket-chat-control:disabled{opacity:.45;cursor:not-allowed}.ticket-chat-control:focus-visible{outline:2px solid var(--ticket-chat-primary)}.ticket-reply-controls{display:flex;align-items:flex-end;gap:12px;padding-top:4px}.ticket-reply-attachments{flex:1;min-width:36px}.ticket-reply-send{height:36px;border-radius:8px;padding-inline:20px}.ticket-reply-hint{font-size:12px}@media (max-width: 720px){.ticket-reply-hint{display:none}}.ticket-description-section{padding:18px 20px;border:1px solid;border-radius:10px;overflow-wrap:anywhere}.ticket-section-heading{display:flex;align-items:center;gap:10px;margin-bottom:14px;font-size:16px}.ticket-conversation-heading{margin-top:28px}.ticket-conversation-list .ticket-conversation-item{padding:0;margin-bottom:10px}.ticket-conversation-item .ant-list-item-meta-avatar{flex-shrink:0;margin-inline-end:12px;padding-top:16px}.ticket-conversation-item .ant-list-item-meta-content{min-width:0;padding:16px;border-radius:10px;background:var(--ticket-message-bg);overflow-wrap:anywhere}.ticket-conversation-item .ant-list-item-meta-title{margin-bottom:8px}.ticket-detail-summary{display:grid;grid-template-columns:minmax(250px,1.25fr) minmax(190px,1fr) minmax(190px,1fr);gap:12px;margin-bottom:18px}.ticket-requester-profile,.ticket-support-context,.ticket-sla-panel{min-width:0;padding:14px;border:1px solid var(--ant-color-border-secondary);border-radius:var(--ant-border-radius-lg);background:var(--ant-color-fill-quaternary)}.ticket-settings-row,.ticket-readiness{padding:12px 0;border-bottom:1px solid var(--ant-color-border-secondary)}.ticket-requester-profile{display:flex;gap:12px;align-items:center}.ticket-sla-panel{display:flex;flex-direction:column;gap:8px;justify-content:center}.ticket-clickable-row:focus-visible>td{outline:2px solid var(--ant-color-primary);outline-offset:-2px}.ticket-create-description .app-rich-text-field{overflow:hidden;border:1px solid var(--app-rich-text-color-border);border-radius:8px;background:var(--app-rich-text-color-bg);transition:border-color .2s,box-shadow 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8px;border:0;border-radius:8px;text-align:left;cursor:pointer;font:inherit;font-size:12px;line-height:1.4}.ticket-file-item>svg{flex-shrink:0}.ticket-file-meta{display:flex;flex-direction:column;min-width:0;gap:2px}.ticket-file-name{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-file-item:focus-visible{outline:2px solid currentColor;outline-offset:2px}.ticket-upload-file{display:flex;align-items:center;gap:4px;margin-top:8px;max-width:100%}.ticket-upload-file-actions{display:flex;align-items:center;flex-shrink:0}.ticket-message-header{display:flex;justify-content:space-between;align-items:flex-start;gap:16px}.ticket-message-time{font-weight:400;font-size:12px;white-space:nowrap;flex-shrink:0}.ticket-sla-metric{display:flex;flex-direction:column;gap:4px;padding:10px 12px;border-radius:8px}.ticket-sla-metric>span:last-child{font-size:17px}@media (max-width: 480px){.ticket-message-header{flex-wrap:wrap;gap:4px}.ticket-message-time{margin-left:auto}}.ticket-overview{border-bottom:1px solid;padding-bottom:16px;margin-bottom:16px}.ticket-overview-top{display:flex;align-items:center;justify-content:space-between;flex-wrap:wrap;gap:12px 20px}.ticket-overview-badges .ant-tag{margin-inline-end:0;padding:4px 12px;font-size:14px;line-height:22px;font-weight:600;border-radius:7px}.ticket-overview-deadlines{display:flex;flex-wrap:wrap;gap:8px 24px}.ticket-overview-deadlines>div{display:flex;align-items:center;gap:8px;font-size:13px}.ticket-overview-people{display:grid;grid-template-columns:1fr 1fr;gap:12px 24px;margin-top:14px}.ticket-overview-requester{display:flex;align-items:center;gap:10px;min-width:0}.ticket-overview-requester .ant-avatar{flex-shrink:0}.ticket-overview-requester>div,.ticket-overview-handler{min-width:0;overflow-wrap:anywhere}.ticket-overview-role,.ticket-overview-handler>div:last-child{font-size:12px}@media (max-width: 560px){.ticket-overview-people{grid-template-columns:1fr;gap:10px}.ticket-overview-handler{padding-left:46px}.ticket-overview-deadlines{gap:8px 16px}}.ticket-column-filter-title{display:flex;align-items:center;justify-content:space-between;width:100%;gap:8px}.ticket-column-filter-title .ant-btn{flex-shrink:0;width:20px;height:20px;padding:0;font-size:12px;border-radius:4px}.ticket-fit-table{width:100%;min-width:0}.ticket-fit-table .ant-table{width:100%}.ticket-fit-table .ant-table-cell{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-fit-table td.ant-table-cell>.ant-typography,.ticket-fit-table td.ant-table-cell>span:not(.ant-tag){display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:100%}.ticket-fit-table .ant-tag{max-width:100%;box-sizing:border-box;overflow:hidden;text-overflow:ellipsis;vertical-align:middle;margin-inline-end:0}.ticket-table-requester{display:flex;align-items:center;gap:8px;min-width:0}.ticket-table-requester>.ant-avatar{flex-shrink:0}.ticket-table-requester-info{display:block;min-width:0;flex:1}.ticket-table-requester-info .ant-typography{display:block;max-width:100%}.ticket-fit-table .ticket-column-filter-title{min-width:0}.ticket-fit-table .ticket-column-filter-title>span:first-child{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-config-drawer .ant-drawer-header{padding:20px 24px}.ticket-config-drawer .ant-drawer-body{padding:0 24px 24px}.ticket-config-drawer .ant-drawer-footer{padding:14px 24px}.ticket-config-title{display:flex;align-items:center;flex-wrap:wrap;gap:8px 16px}.ticket-config-title>.ant-typography{font-size:14px;font-weight:400}.ticket-config-tabs>.ant-tabs-nav{position:sticky;top:0;z-index:2;padding-top:20px;margin-bottom:24px;background:var(--ticket-config-bg)}.ticket-config-tabs.ant-tabs-card>.ant-tabs-nav .ant-tabs-tab{padding:10px 16px}.ticket-config-heading{margin-bottom:24px}.ticket-config-heading h5.ant-typography{margin:0 0 6px;font-size:16px}.ticket-config-heading .ant-typography:last-child{margin-bottom:0}.ticket-config-options{border:1px solid var(--ticket-config-border);border-radius:10px;overflow:hidden}.ticket-config-option{display:flex;align-items:center;justify-content:space-between;gap:24px;padding:20px}.ticket-config-option+.ticket-config-option{border-top:1px solid var(--ticket-config-border)}.ticket-config-option .ant-typography{margin-bottom:0}.ticket-config-option 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.ant-form-item{margin-bottom:0}.ticket-config-sla-table .ant-table-thead>tr>th{font-size:13px;padding:14px 16px}.ticket-config-sla-table .ant-table-tbody>tr>td{padding:20px 16px}.ticket-config-sla-table .ant-tag{margin:0;padding:2px 10px;border-radius:6px}.ticket-config-footer{display:flex;align-items:center;justify-content:space-between;gap:16px}.ticket-config-footer>.ant-typography{font-size:13px}.ticket-config-calendar-day{display:grid;grid-template-columns:140px 1fr;gap:16px;padding:14px 16px;border:1px solid var(--ticket-config-border);border-radius:8px;align-items:start}.ticket-config-calendar-day>.ant-space:first-child{min-height:32px}.ticket-config-calendar-controls{display:grid;grid-template-columns:1fr 1fr;gap:16px;margin-bottom:8px}.ticket-config-calendar-controls label{display:block;margin-bottom:8px;font-weight:500}@media (max-width: 760px){.ticket-config-member-grid{grid-template-columns:minmax(0,1fr) minmax(0,1fr)}.ticket-config-member-grid>:first-child{grid-column:1 / 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.25);--ticket-rich-text-color-toolbar-btn: rgba(0, 0, 0, .65);--ticket-rich-text-color-toolbar-btn-hover: rgba(0, 0, 0, .88);--ticket-rich-text-color-toolbar-btn-hover-bg: rgba(0, 0, 0, .04);--ticket-rich-text-color-toolbar-btn-active: #1677ff;--ticket-rich-text-color-toolbar-btn-active-bg: rgba(22, 119, 255, .12);--ticket-rich-text-color-swatch-border: rgba(15, 23, 42, .12);--ticket-rich-text-mention-avatar-bg: #f6b23a;--ticket-rich-text-mention-avatar-text: #ffffff;--ticket-rich-text-mention-avatar-image-bg: var(--ticket-rich-text-color-bg)}.dark .ticket-rich-text-field,[data-theme=dark] .ticket-rich-text-field,html.dark .ticket-rich-text-field{--ticket-rich-text-mention-avatar-bg: #fbbf24;--ticket-rich-text-mention-avatar-text: #111827;--ticket-rich-text-mention-avatar-image-bg: var(--ticket-rich-text-color-bg-toolbar)}.ticket-rich-text-popover{--ticket-rich-text-color-bg: #ffffff;--ticket-rich-text-color-border: #d9d9d9;--ticket-rich-text-color-text: rgba(0, 0, 0, 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.ant-popover-inner-content{padding:8px}.ticket-rich-text-field .rich-text-composer-shell{display:flex;flex-direction:column;gap:10px}.ticket-rich-text-field .rich-text-toolbar{display:flex;align-items:center;flex-wrap:wrap;gap:4px;padding:2px 0 4px;border-bottom:1px solid var(--ticket-rich-text-color-separator)}.ticket-rich-text-field .rich-text-toolbar-btn{width:32px;height:32px;border:none;border-radius:8px;display:inline-flex;align-items:center;justify-content:center;background:transparent;color:var(--ticket-rich-text-color-toolbar-btn);cursor:pointer;transition:background .15s ease,color .15s ease}.ticket-rich-text-field .rich-text-toolbar-btn.active{background:var(--ticket-rich-text-color-toolbar-btn-active-bg);color:var(--ticket-rich-text-color-toolbar-btn-active)}.ticket-rich-text-field .rich-text-toolbar-btn:hover{background:var(--ticket-rich-text-color-toolbar-btn-hover-bg);color:var(--ticket-rich-text-color-toolbar-btn-hover)}.ticket-rich-text-field 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0, .25);--app-rich-text-color-toolbar-btn: rgba(0, 0, 0, .65);--app-rich-text-color-toolbar-btn-hover: rgba(0, 0, 0, .88);--app-rich-text-color-toolbar-btn-hover-bg: rgba(0, 0, 0, .04);--app-rich-text-color-toolbar-btn-active: #1677ff;--app-rich-text-color-toolbar-btn-active-bg: rgba(22, 119, 255, .12);--app-rich-text-color-swatch-border: rgba(15, 23, 42, .12);--app-rich-text-mention-avatar-bg: #f6b23a;--app-rich-text-mention-avatar-text: #ffffff;--app-rich-text-mention-avatar-image-bg: var(--app-rich-text-color-bg)}.dark .app-rich-text-field,[data-theme=dark] .app-rich-text-field,html.dark .app-rich-text-field{--app-rich-text-mention-avatar-bg: #fbbf24;--app-rich-text-mention-avatar-text: #111827;--app-rich-text-mention-avatar-image-bg: var(--app-rich-text-color-bg-toolbar)}.app-rich-text-popover{--app-rich-text-color-bg: #ffffff;--app-rich-text-color-border: #d9d9d9;--app-rich-text-color-text: rgba(0, 0, 0, .88);--app-rich-text-color-toolbar-btn-hover-bg: rgba(0, 0, 0, .04);--app-rich-text-color-toolbar-btn-active: #1677ff;--app-rich-text-color-toolbar-btn-active-bg: rgba(22, 119, 255, .12);--app-rich-text-color-swatch-border: rgba(15, 23, 42, .12)}html.dark .app-rich-text-popover{--app-rich-text-color-bg: #1e2536;--app-rich-text-color-border: rgba(255, 255, 255, .12);--app-rich-text-color-text: rgba(255, 255, 255, .88);--app-rich-text-color-toolbar-btn-hover-bg: rgba(255, 255, 255, .08);--app-rich-text-color-toolbar-btn-active: #4096ff;--app-rich-text-color-toolbar-btn-active-bg: rgba(64, 150, 255, .2);--app-rich-text-color-swatch-border: rgba(255, 255, 255, .16)}.app-rich-text-popover .ant-popover-inner{background:var(--app-rich-text-color-bg);border:1px solid var(--app-rich-text-color-border)}.app-rich-text-popover .ant-popover-arrow:before{background:var(--app-rich-text-color-bg)!important}.app-rich-text-popover .ant-popover-inner-content{padding:8px}.app-rich-text-field .rich-text-composer-shell{display:flex;flex-direction:column;gap:10px}.app-rich-text-field .rich-text-toolbar{display:flex;align-items:center;flex-wrap:wrap;gap:4px;padding:2px 0 4px;border-bottom:1px solid var(--app-rich-text-color-separator)}.app-rich-text-field .rich-text-toolbar-btn{width:32px;height:32px;border:none;border-radius:8px;display:inline-flex;align-items:center;justify-content:center;background:transparent;color:var(--app-rich-text-color-toolbar-btn);cursor:pointer;transition:background .15s ease,color .15s ease}.app-rich-text-field .rich-text-toolbar-btn.active{background:var(--app-rich-text-color-toolbar-btn-active-bg);color:var(--app-rich-text-color-toolbar-btn-active)}.app-rich-text-field .rich-text-toolbar-btn:hover{background:var(--app-rich-text-color-toolbar-btn-hover-bg);color:var(--app-rich-text-color-toolbar-btn-hover)}.app-rich-text-field .rich-text-toolbar-label-btn{font-size:14px;font-weight:600}.app-rich-text-field .rich-text-toolbar-separator{width:1px;height:18px;background:var(--app-rich-text-color-separator);margin:0 4px}.app-rich-text-field .rich-text-menu,.app-rich-text-popover .rich-text-menu{min-width:170px;display:flex;flex-direction:column;gap:2px}.app-rich-text-field .rich-text-menu-item,.app-rich-text-popover .rich-text-menu-item{width:100%;border:none;border-radius:10px;background:transparent;padding:10px 12px;display:flex;align-items:center;justify-content:space-between;color:var(--app-rich-text-color-text);cursor:pointer;font-size:14px}.app-rich-text-field .rich-text-menu-item:hover,.app-rich-text-field .rich-text-menu-item.active,.app-rich-text-popover .rich-text-menu-item:hover,.app-rich-text-popover .rich-text-menu-item.active{background:var(--app-rich-text-color-toolbar-btn-hover-bg)}.app-rich-text-field .rich-text-color-grid,.app-rich-text-popover .rich-text-color-grid{display:flex;align-items:center;gap:8px;padding:4px}.app-rich-text-field 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